So at six pm a mom comes in w/ 9 yo daughter; she has a cavity, and we're going out of town.... can you fix it? sure; that was an easy fifteen min. procedure, since we didn't have to anesthetize, and the girl was very cooperative.
Mom had a few questions. Actually, she then had an HOUR worth of questions. Since she was the last patient, and I had no where to be, I was happy to answer - why are silver vs. white fillings sometimes better or worse? What about this crown I had done? why do some dentists try to fill everything and others are "wait and see" and now all my kids have cavities??
So I answered her questions for the better part of the hour ans she was ASTOUNDED that I would take the time. Well, if I had someone else waiting for a filling or something, sure, i couldn't do that. But she was SO happy. She's coming back and bringing her husband and other three kids... I figure I could open up a practice two hours away and she'd happily visit twice a week, now that she's sold on the fact that I will always answer her questions when she (gasp) wants to actually TALK to the dentist.
Kinda always ticks me off when people pay 30-70 bucks for an exam and then just get a 50 second "look-see" and no conversation/explanation from the dentist... Yes, sure, it's busy, and you have to whip through folks to make ends meet and pay the staff, but honestly, most folks only need a couple minutes.... so that was gratifying.
In a completely unrelated story, I saw Brokeback Mountain this weekend. Wow; I could just about write a book on the comments heard whilst exitting the theater. wow. more later perhaps....